FinchKam by UK Wildlife Cameras Call Us On: 0203 727 5239

Frequently Asked Questions (FAQ)

Question 1.
How do I install a Bird Box and it's camera?

Before you even set up the birdbox. Please look at the type of birdbox you've got as that will normally pre-determine what sort of birds and wildlife that it'll attract. The two types are:

  1. Open fronted nest box - install at roughly 2 metres off the ground and if possible inside a small bit of vegetation for cover and security.
  2. Small holed nest box - 4 to 5 metres up. Smaller birds like being off the ground away from predators.

 

Question 2.
Is it ideal to have Nest Boxes close to each other?

The quick and short answer is normally, no. Most of the time, having nest boxes close to one another only promotes territorial and violent behaviour between species. However, depending on your local wildlife, this rule may not ALWAYS apply.

Species which fly or roost together such as Starlings, Blackbirds and Robins can all share a nest box or have them within close proximity of one another. As they fly in large groups, their approach to nearby Nest Boxes are different. Please remember to buy the appropriate box size for the right species you want to attract. Despite this though, we do encourage to place Nest Boxes at least 1 to 2 metres away from each other if you plan on attracting birds that commonly roost together.

If you plan on having all kinds of birds in your garden, please leave large amounts of space between them. Roughly 6 metres (20 feet) or more is adequate for birds that are different. Short distances between boxes tends to confuse them as to who's box belongs to who.

 

Question 3.
Camera modes and night vision?

Our Cameras, depending on which you buy, normally come equipped with a night mode as well. During the day, it shall display all footage in colour, however, by night this will change to black and white footage to help see better in the dark.

Please refer to your packaging and instruction manual to see if your model comes equipped with these settings.


Question 4.
Do I need to clean the nest boxes?

Absolutely yes. When breeding season is over, you should and we advise you clean out the box. Our boxes are designed for easy access so panels can be removed whilst some models have hinged lids.

We recommend cleaning in October or November. You'll need to wear gloves as well as a dust mask to protect yourself. Here are some steps to consider:

  1. Remove the old nest and any un-hatched eggs
  2. Use boiling water to kill any insects or parasites
  3. NEVER use chemical cleaners, insecticides or pest treatments
  4. Once the box is clean and dry you can encourage birds to use it as a winter roost!

Question 5.
How durable are the Cameras?

From our rigorous testing, its safe to say that our cameras are very durable and longer lasting.

All of our cameras come with a harder outer shell which can help prevent it from fall damage however, NOT ALL cameras are waterproof. Please check your instructions and manual once again to see if you have purchased that edition. If you wish to want to have waterproofing but choose not to go for the waterproofed version, we try to encourage buying any extension cables that are. Therefore, it does as little as damage as possible to the electronics in the cables.


Question 6.
What type of food helps to attract which bird?

Of course, similar to their housing, the type of seeds you choose to put down is crucial in determining which birds is attracted to the nest that you put up. Here is a small list for you to consider:

  1. Sparrows prefer mixed seeds
  2. Blackbirds enjoy fruit (avoid grapes as these are toxic for dogs)
  3. Kitchen scraps such as grated cheese are a treat for Wrens
  4. Nyger seed is ideal for Goldfinches
  5. Blue Tits love unsalted bacon, cooked or uncooked
  6. Woodpeckers will eat a variety of food but particularly enjoy insects, nuts and seeds

There are a huge variety of mixed seed packets that you can buy out there however, we'd recommend that variety bags that contain a mixture of sunflower seeds, peanut granules and plenty of flaked maize because it is suitable for many species. Ideally, the smaller the seeds, the better.

Question 1. How much does it cost to return an item?

You can return goods purchased within 30 days from the date you recieved the goods. Returns are free however, the courier may charge a seperate price. We do not cover this as this will be the buyers responsibility. However, if the item is damaged in transportation, we will then cover any excess when arranged by ourselves.

We recommend using a tracked service and please send us an email letting us know that you're returning a product.

[Please note - Any installation CDs are NON REFUNDABLE]


Question 2. How long do packages take to normally deliver?

Once payment is made and confirmed. One of our trusty team members will pack your desired items and ship it out the next day. However, the courier delivery time will differ depending on which option you've chosen. Please refer to the list below for a better understanding of delivery time frames:

 

  1. Royal First Class & Recorded: Usually takes 1 to 3 working days
  2. Standard Delivery: Usually takes 2 to 3 working days
  3. Parcel Force 24: Usually takes 1 to 2 working days
  4. Special Delivery: Next Working day

We understand we also have international clients too. Please refer to this list below for a more accurate time scale for you:

 

  1. Europe Delivery: Usually takes 3 to 6 working days
  2. Rest of the World: Can take up to 2 weeks

Most of our delivery options will include a tracking number and can be provided if requested.


Question 3. Is there any warranty on our products?

We are confident in our products however, in the unfortuanate situation that one of our products break or suddenly stop working, our warranty of up to 3 YEARS should be able to cover any replacements needed.

If you have a faulty or damaged product. Please contact us as soon as you can.

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